Returns & Exchanges

At Kuysenstore, we want you to be completely satisfied with your premium home fixtures and furnishings. If your purchase does not meet your expectations, you may return eligible items within 7 days of delivery in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and photos of the item to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the product in its original box with all manuals, hardware, and protective materials to ensure it is not damaged during transit.

• 3.
  Schedule a Pickup

  Once your request is approved, we will coordinate with our logistics partners to collect the item from your location at a scheduled time.

• 4.
  Quality Inspection and Refund

  After our warehouse team verifies the item's condition, we will process your refund or exchange within 5 to 10 business days.