Frequently Asked Questions
Everything you need to know about enhancing your home with Kuysenstore.
What is the typical delivery timeframe for furniture and fixtures?
Standard delivery for in-stock items typically takes 3-7 business days. For larger furniture pieces or bathroom fixtures requiring specialized handling, our logistics team will contact you to schedule a specific delivery window.
Do you offer professional installation services?
Yes, we provide professional installation for selected bathroom and kitchen fixtures. You can add installation services at checkout or contact our support team to request a technician for your specific products.
What is your return policy for home decor and hardware?
We offer a 7-day return policy for items in their original packaging and unused condition. Please note that custom-ordered items or products that have already been installed are not eligible for return.
Are your products covered by a warranty?
Most of our premium brands come with a manufacturer's warranty ranging from 1 to 10 years, depending on the product category. Specific warranty details can be found on the individual product pages.
Which payment methods do you accept?
Kuysenstore accepts all major credit cards (Visa, Mastercard, JCB), bank transfers, and popular e-wallets. We also offer installment plans through partner banks for high-value purchases.
Can I see the products in person before purchasing?
While Kuysenstore is our online platform, you can visit our physical showrooms to experience the quality of our brands firsthand. Please check our 'Showroom Locator' page for the nearest location.